WANT TO KNOW MORE ABOUT ISO 9001?
International Organization for Standardization (ISO) is developed through global consensus; their standards aim is to make an organization recognized globally, that is breaking down barriers to international trade.
Some well-known standards of ISO include ISO 9001 (quality), ISO 14001 (environment) and ISO 27001 (information security management).
ISO 9001 is the world’s most recognized standard of ISO. It is a Quality Management System (QMS) and its aim is to help organizations meet the needs of their customers and other stakeholders more effectively.
Customer satisfaction is a prime focus of ISO 9001, this is achieved by building a framework to ensure consistent quality in the provision of goods and/or services.
ISO 9001 was first published in 1987 by the International Organization for Standardization (ISO), an international agency composed of the national standards bodies of more than 160 countries. The current version of ISO 9001 was released in September 2015.
Getting certified for ISO 9001
The certification process for companies starts with the decision to use ISO 9001 as the basis for the Quality Management System. For an organization to be certified to ISO 9001, the company must implement all of the processes required by the ISO 9001 standard using the process approach, and then demonstrate to the auditors of a certification body (sometimes called a registrar) that the requirements are met.
For individuals, ISO certification entails completing set ISO 9001 training, and to pass an exam included in that training.
After implementing the ISO 9001 requirements, the company must maintain the Quality Management System for a length of time. During this time, company personnel must conduct internal audits and at least one management review of the system.
After this, certified lead auditors from a certification body will assess the system against the requirements for ISO 9001. If the ISO 9001 certification company deems that the system meets the standard, and all of the ISO 9001 certification requirements are met, then an ISO 9001 certificate will be issued showing that the company’s QMS is acceptable to meet the standard. The company is then considered to be ISO 9001 certified.
Benefits of ISO 9001 to the organization
- Better internal management
- Improved customer retention and acquisition
- Less wastage
- Increase in efficiency, productivity, and profit
- Consistent outcomes, measured and monitored as a result of employee training, development & communication
- Globally recognized standard as having the right work standard
Benefits of ISO 9001 to the employee
- Jobs are more secure thanks to improved business performance by implementing QMS
- Employees report higher job satisfaction and workplace happiness due to their roles (what to do, and how to do it) being clearly defined and streamlined
- Training, onboarding, and educational resources are more readily available thanks to improved planning and organizational structuring
- Implementation of a QMS can foster a company culture of continuous improvement
- Employees become more engaged and feel more responsible for the processes they are using
Benefits of ISO 9001 to the customer
- Provides assurance that you’re a reliable, high quality vendor
- Customer feedback can be quickly and efficiently acted upon
- Pre-emptive planning means issues are addressed before they have a chance to cause problems for your customers
Construction companies certified for ISO 9001 in Nigeria
Some construction companies that have implemented the QMS and have been certified are:
- Julius Berger PLC
- ITB Nigeria Limited
- JAD Construction
- CAKASA Nigeria Company
- Sana Group
- ARBICO PLC
- Wean and Company Limited
Statistics of ISO 9001 certified companies
The ISO 9001 is not a legal requirement. Although recognized as important in many industries, companies may operate without the certification. This certification does help in maintaining many legal requirements that companies face to ensure quality, but the standard itself is not required.
ISO 9001 is followed by a significant number of companies in many countries across the world. It allows companies to maintain high standards of quality assurance and is recognized as an important indicator of a company’s commitment to running their business in an efficient manner
Globally, it was found out in 2014 that over 1.1 million certificates have been issued across 178 countries and economies, in China, 342, 801 organizations are ISO 9001 certified, 33,008 organization in the United States, and 29,122 certified organization in France.
In a news by The Nation Newspaper publish on the 16th of May, the National President of the Association of Systems Management Consultants, Mazi Colman Obasi, has said., less than 1000 companies are certified for ISO 9001 in Nigeria.
The future trend of the certification
It is argued that promoting the system as a standard might mislead companies into thinking certificates means better quality, hence, the need for an organization to set its own standard.
Another factor that is being considered is how much the certification will cost, increased bureaucratic processes, and the risk of the poor image of the organization if the certification process fails, in short, reliance on the specifications of ISO 9001 does not guarantee a successful quality system.